HIRSCH & DOLCH® is a branded eCommerce experience, city-wide catalogue and unique room-shopping strategy that partners Berlin's best hotels with Berlin's most luxurious brands, designers and stores.

Each hotel's branded e-commerce solution will act as the primary gateway for Berlin's stores, brands and designers to engage with high-value clients before, during and after their stay in the city. Step 01. Book your appointment Choose a preferred date and time to discuss online or by telephone. Step 02. Meet your client advisor One of our Client Advisors will discuss our latest innovations and help you choose the hotel platforms that best represent your brand. Step 03. Submit your data Send your product catalogue via spreadsheet or CSV file to our Client Support Team. The timing between submission to publication will be approximately 10 - 14 days.

€1200 Euro per annum subscription / admin fees.  Fixed price per product, per month dependent on catalogue size.  10 % sales commission (Hotel). 2.1 % transaction fee.

The HIRSCH & DOLCH® payment solution is highly secure, holding Level 1 PCI DSS compliance—the top standard for payment processing. It protects transactions with end-to-end encryption, built-in fraud analysis, and 3D Secure authentication. Powered by Stripe, it offers bank-level security for both merchants and customers, including automatic fraud detection and chargeback management. Key Security Features: PCI DSS Level 1 Compliance: Adheres to the highest security standards, ensuring secure handling of credit card data. SSL Encryption: Every store includes SSL certification to encrypt data during checkout. Fraud Detection: Advanced machine learning analyses transactions in real-time to block suspicious activity. Tokenisation: Customer credit card data is replaced with unique tokens, meaning merchants never store raw, sensitive, full card details, reducing risk.

Reach an estimated 350,000 high-net-worth customers per year. Engagement with high-value customers at source prior to their stay in Berlin. Proactive engagement with high-value customers during their stay in Berlin. Create loyalty by engaging with high-value customers after their stay in Berlin. Approximately 3% increase in store revenue. Increase in-store foot traffic by approximately 4%. Increase seasonal promotion to high-value clientele. Unique marketing / sales strategy. Increase brand awareness. Increase brand advocacy. Improved Business Strategy. Advanced product / client analytics and reporting for local and international clients. Marketing strategies to national and international high-net-worth customers.

In 2026 HIRSCH & DOLCH® will be working exclusively with 10 hotels and 2 international airlines (first / business class only).

All products listed will give customers the option to be (i) collected from your store and / or (ii) delivered to the customers hotel and / or (iii) options for the goods to be shipped nationally or internationally to the customer. Each product listed can have singular or multiple delivery options attached.

Click & collect: Collection - Client Returns - Client (unless agreement in place with partner hotel) Hotel delivery: Delivery - brand, designer or store Returns - Client (unless agreement in place with partner hotel) National / International delivery: Delivery - brand, designer or store Returns - Client Refunds: In all cases refunds will only be transferred to the client after confirmation from the respective brand, designer or store to HIRSCH & DOLCH® that each item is absent of any defect or wear.

10 - 14 days after submission of all necessary documentation, files and images.

HIRSCH & DOLCH® is responsible for all first-line support. Any further support will be the responsibility of the brand. In the case of emergency the hotel will contact your brand ambassador directly and request you contact the client directly.

Every month we offer all partners, real-time reporting documentation and analytics relative to their brand and products. This allows partners to track sales, traffic, and customer behaviour to make data-driven decisions. These will include: Acquisition reports / Behavioural reports / Financial reports / Inventory reports / Marketing reports / Profit reports / Retail sales reports / Sales reports.

HIRSCH & DOLCH® can keep your brand top of mind with marketing tools that bring customers online and to your retail stores. • We can group shoppers by purchase history, location, or spending habits, and create targeted marketing campaigns with personalised offers that convert. • Capture customer emails at checkout and stay in touch with marketing emails and promotions. • Create campaigns to connect with your local customers that drive store visits and sales. • Promote your store and automatically sync products and information with Google Merchant Centre.

We are currently in discussion to roll-out the HIRSCH & DOLCH® strategy for several other major European travel destinations. Once confirmed all international brands will be invited to apply.